Ukuba uvakalelwa kukuba umniki wakho unikhuphe, kungase kubekho amanyathelo okufuneka uyithathe. Ababoneleli, njengogqirha wakho, umongikazi, umongikazi , uncedisi wezonyango, uncedisi wezonyango, nokuba unobhala wenkokhelo okanye i-receptionist kwiofisi yakho yegulana okanye esibhedlele, ngaba ngabaqeqeshi, kodwa nabo ngabantu.
Unokuziva uhlambalaze into abathethileyo okanye abakwenzileyo, bazive ngathi isigwebo sigqithiselwe kuwe esingenakulungile kwaye akufanele sidluliselwe.
Ngaphambi kokuba uthathe amanyathelo okujongana nokuziphatha kakubi kumboneleli wezonyango, qiniseka ukuba uyaqonda ukuba kutheni umniki-mboleko angakuhlambalaza. Kuya kunceda ukuba wenze isigqibo sokuba ngaba ufanele wenze okuthile malunga nalo.
Misela iNjongo yoKhuselo
Izibhengezo zinamacala amabini kubo:
- Umthuki -mntu ngumntu ojikizelayo , ngokubhaliweyo, ngokubhaliweyo okanye ngezenzo.
- Iqela elihlakisayo ngumntu ofumana ukuhlambalaza, umntu ophulaphulayo, obona, okanye owafumanayo kwaye uyaphukisa. Kule meko, umcimbi ohlakisayo nguwe, isigulane.
Kubalulekile ukuqonda ukuba ukuhlambalazwa kwindlebe (okanye amehlo) ombonisi. Kungenxa yokuba uziva uhlakisiwe akuthethi umntu othe wathetha okanye wabhala ukuhlambalaza ngenjongo yokuthetha okanye ukwenza into enokukulimaza okanye yokukukhathaza. Sonke sinako ukuthetha okanye ukwenza izinto ezihlambalazayo okanye ezihlambalazayo ezingenanto yokuza kufikelela ngale ndlela.
Qonda ukuba kukho izididi zokuthukwa, nazo. Kwesinye isigxina sebala, ukuhlambalaza kunokubonisa kuphela umntu onobuqili, okhuphayo obangela ukuba bathethe okanye benze into ehlambalazayo. Kwesinye siphelo saloo mbonakalo ngumntu onokuxhaphaza osebenzisa ukuhlambalaza njengokwesabisa ngenjongo. Ayikho imeko eyamkelekileyo evela kwizonyango.
Ngoko ke, ukuba wena okanye othandekayo uvakalelwa ngathi uye wahlambalaza, kufuneka uqale uhlole ukuba ngaba loo nto yayiyiyo.
Amanyathelo akho alandelayo aya kusekelwe ekubeni ingaba bekungekho injongo.
Imibuzo yokuQinisekisa injongo
- Yiyiphi inxalenye yento umnikezeli oyithethayo eyayikuthuka ngayo?
- Ngaba oko kwakuthethwa kuthi kube kukuthuka kwabanye abantu, na?
- Ngaba wayeyibona nje? ("Ukhuluphele kakhulu.") Okanye ngaba ngaba ngaba ngabachazi bezomgwebo? ("Uthobile.")
- Ngaba wayezama nje ukufundisa, engaqondi ukuba uhlakaniphile ngokwaneleyo ukuqonda? (Kuwe, umntu onomyinge we-masters, ubonisa ukuba ungakhathazeki ngokuchitha ixesha kwi-intanethi .)
- Ngaba wayezama ukuhlambalaza, kodwa wahluleka?
- Ngaba unokwenzeka ukuba wavula umnyango ukuhlambalaza ngaphandle kwengqiqo? ("Umhlengikazi uEmily, ngaba uke wambona uninzi lweengcambu kumntu womnye ngaphambili?" Umema ukuba yintoni into enokuthi iphendulwe njengempendulo yokuthuka: "Amazulu amahle, hayi, uFrank. . ")
Umboneleli wakho Izibhengezo ezingenakunqununu
Ukuba ufumanisa ukuba umntu othuka okanye owathandayo mhlawumbi akazange azimisele ukwenza njalo, unokhetho oluthile.
- Ungatsho nto uze uyivumele. Ukubiza umntu ngomsebenzi wokuhlambalaza, ukuba awuqinisekanga ukuba kuhlosiwe, kunokudala iingxaki ezininzi emva koko ukuba ubahlazise okanye ubacaphukise. Ungalibali - iintonga kunye namatye, njl.
- Yithetha into, kodwa kungekhona ngendlela yokudibana. "Umhlengikazi uEmily, xa uthetha ngomoya wam ombi, kufikeleleka njengento yokuhlambalaza, kwaye andicinga ukuba uyayicinga ukuba kube yinto yokuhlambalaza. Hlonipha, kwaye uthethe ngokukhawuleza ukwenzela ukuba awunakuliva ngabalingane bakhe. Injongo yakho akuyikukuhlazisa, nje ukuba umenze aqaphele ngempembelelo amazwi akhe ayenayo kuwe.
- Yenza isigqibo sokuba ngaba uye waziva uhlakisiwe ngumntu ofanayo ngaphambili, okanye ngomqondo oqhelekileyo ngabanye kwimiba efanayo, ukuvavanywa okanye ukunyamekela, nokuba ngaba bengenanto yokuziphatha kakubi okanye ukuhlambalaza. Ukuba kunjalo, unokufuna ukuthetha into kumphathi wezobugcisa okanye oogqirha abanomkhuba wokusebenzisa isiluleko esilandelayo.
Umboneleli Wakho Ugxeka Wena Nakho Ukholelwa Ukuba Wenjongo
Ukuba ufumanisa ukuba umntu othuka okanye owathandekayo ngenjongo, unokhetho oluthile. Izihluthulelo apha kukufumana ukuziphatha ukuyeka nokuzama ukuqinisekisa ukuba akuyi kuphinda kwenzeke kuwe, okanye kwabanye.
- Okokuqala, cela umntu ukuba aphindezele ukuhlambalaza ukuqinisekisa ukuba ulivile ngokucacileyo kwaye kucacile ukuba ihlazo. "Ndixolele, ngaba uya kuphinda uphinda utsho nje kum?"
- Cela ukucaciswa. "Ngaba uzimisele ukundithuka?" Ngamanye amaxesha kukho konke okufunekayo ukuwuyeka. Ukubiza nje umntu kulo kungenako ukukhumbuza ukuba ukuziphatha kwabo akuvumelekanga.
- Yithetha into malunga nayo, kwaye ube yomelele. "Andiyikuxabisa ukuba wenze iziphakamiso ngaphantsi komphefumlo wakho ngesisindo sam. Ukuba kunokwenzeka, yitsho phakathi kweendlebe zabanye ukwenzela ukuba ibali lingayi kuxelwa kamva ngumculi, okwenza ube ngumntu ongekho kumgca. Ukuba umntu ulungele ukuhlambalaza nokuhlambalaza, banokuzithengela ukwenza amabali kwaye ngokuqinisekileyo bazama ukuzikhusela.
- Ukuba ukugxekwa kwakunenjongo ngokuqinisekileyo kwaye kucacile ngokucacileyo, yenza umphathi wokusebenza okanye wenze umnikazi uqaphele ingxaki ngokubhala. Nantsi indlela:
- Bhala phantsi igama kunye nesimo somntu othukayo ngelixa usese-ofisi. Ukuba unqwenela ukubuza umntu othukayo ngale ngcaciso, cela omnye wabasebenzi abasebenza naye. Ndikholelwe, ukuba uhlambalaza, abanye ke, nabo. Abasebenzi abambisene nabo baya kuvuyela ukunika ulwazi. Ukongezelela kwigama lomenzi wobubi, uya kufuna igama kunye ne-imeyile yokuthumela umphathi wezenzo okanye ugqirha onokwenza, okanye ukuba sisibhedlele okanye isiko lokuvavanya, uya kufuna igama kunye nedilesi ye-CEO okanye umlawuli oyintloko.
- Xa ufika ekhaya, bhalela ileta kumphathi woqheliselo okanye ugqirha onokwenza, ukuchaza imeko oye waziva uhlambalaza ngayo, kwaye uphinda ngokuphindaphindiweyo oko kwathethwa kuwe, okanye yintoni isenzo esithathiweyo. Qinisekisa ukuba uchaze ngokucacileyo oko ukulindeleke ukuba kwenzeke xa idilesi yakho ifunyenwe, njengokuthi, ungathanda umntu ukuba aqeqeshe uqeqesho, okanye ungathanda umntu ukuba axolise kuwe, okanye alahle phantsi (okanye ukhishwe ) -uphi na ukucinga ukuba kufanelekile. Kwaye ngokubaluleka, qiniseka ukuba unike umhla xa ulindele ukuba le nyathelo iza kuthathwa. Yiba neengqiqo-ezi zinto zenzeke ngokukhawuleza. Ukuba ucela uxolo, banika iveki. Ukuba ucela uqeqesho, uya kufuna ezine okanye ezintlanu iinyanga.
- Emva kokuba ubhale ileta, yifake ecaleni usuku okanye njalo. Phinda uyihlaziye emva kokulala ubusuku obuhle kwaye ixesha liye lahamba ukukunika umbono. Kwenye into, uzakufumana ulungiso lopelo! Ngomnye, uya kuba nokucacisa ngakumbi. Isitshixo asiyikuyenza ixesha elide, kodwa ukwenza ixesha elide.
- Ngoku ke unqume ukuba ngaba ufuna ukuyithumela. Emva kwexesha elithile kunye nokucinga kwakhona, unokuthi utshintshe intliziyo. OKANYE awunakho!
- Ukuba uyithumela, linda ukuva kwakhona emva kwexesha elithile emva komhla wokugqibela owenzela "2" ngasentla. Ukuba awuyiva nantoni na, qhagamshelana nomsebenzi, kwaye ubuze umntu othumele ileta kuye. Emva koko landela ukuze uqiniseke ukuba bakuthathe ngokungqongqo.
Yaye ukuba Uyacetyiswa kodwa akukho Msebenzi uthathwa?
Tshintsha oogqirha , ushiye umkhuba, okanye ukhethe isikhungo esibhedlele okanye kwindawo yokuvavanya. Ukungabi nhlonipho okanye impendulo kwisikhalazo sakho kukubonisa ngakumbi ukuba ungathini na ukubonisa ukuba kuya kwenzeka kwakhona.
Ukuba uziva unyango lwakho, ukuthetha ngomlomo okanye ngokusemzimbeni, lwaluhlukumeza, kwaye lunokuba nefuthe elibi kwezinye izigulane, kwakhona, unokuba ufuna ukufakela isikhalazo esisemthethweni, esibhaliweyo kubaphathi abanelayisenisi okanye abaqeshe ugqirha.
Uqhagamshelwano oluhloniphekileyo lufunekayo kuzo zonke iinkonzo zokunakekelwa kwempilo. Musa ukuhlala phi na ngaphantsi.