Abancedisi abancedisayo belizwi, njengeSiri okanye i-Amazon ye-Alexa, ziyaba zixhaphake ngakumbi, ziguqula izindlu zethu zibe ngamakhaya ahlakaniphile. "Alexa, ndivuke ngo-7 ekuseni" "Alexa, yintoni ukushisa ngaphandle?
Icandelo lezoshishino liye laqaphela nokukwazi ukufumana izixazululo zezobuchwepheshe zezobuchwepheshe.
I-teknoloji enikwe amandla ngezwi inganika iindlela ezinokusebenzisana nezigulane, ingakumbi abo basengozini ngandlela-thile okanye bahlala kwiindawo ezikude. Abantu ngokubanzi baxhamla nekhnoloji xa benokuba nengxoxo endimbini-njengokuba kunjalo, ilizwi libonakala liluhlu olusebenzayo lomsebenzisi. Siyakwazi ukubandakanyeka kwaye sithathe imichimo emitsha ukuba sinikezelwa ngolwazi ngolu hlobo lwencoko.
Ukuxhasa ulwazi olusekelwe kwiNkcazelo
Orbita, Inc. enye yeenkampani ezisebenzayo ekusebenziseni ubuchwepheshe beengxoxo ekunakekelweni kwezempilo. Ikhethe ngokukodwa kwizicelo zokunakekelwa kwezempilo lokuqala kunye nokujonga izicombululo zokuphucula iziphumo zempilo. Ukuncedisa iteknoloji yezwi idibaniswe kunye neengcinga zobuqili (AI) kunye neenjongo zokuphucula ukunyamekela kwesigulane, imfundo yeklinikhi, ukuhanjiswa kweenkonzo kunye nophando. NgoFebruwari, u-Orbita wamemezela intsebenziswano entsha kunye ne-Mayo Clinic.
I-Clinical Mayo iyimithombo ethembekileyo yokuya kuyo kwimpilo yabantu abaninzi. Itheknoloji entsha ifana ne-Orbita iya kunceda i-Mayo Clinic ukuba yandise ngaphaya kweendlela zedijithali zendabuko kwaye zinike ilizwi kumxholo walo.
StayWell, inkampani yezempilo ezama ukuvelisa isayensi yokuguquka kokuziphatha, isebenzisa ubuchwepheshe be-Orbita.
Imveliso entsha ye-StayWell, i-StayWell Voice, isisicelo se-omnichannel esinceda abasebenzisi ukulawula ubunzima noxinzelelo. Isebenzisa iteknoloji yezwi lokuqala kunye neengxelo eziphambili kwaye zingasetyenziswa kwi-Amazon Echo kunye neengxoxo ezahlukeneyo ze-Intanethi.
Ngaba Unokuthetha Nendlela Ethethayo?
Abaphandi emhlabeni jikelele baqhubeka beqhuba ekuphuhliseni nasekuphuculeni iinkqubo zeengcebiso zezempilo ezinengqondo ngokufaka iimpawu ze-humanoid. Bafuna iindlela ezicwangcisiweyo zokucwangcisa, ngokukodwa ngokumalunga neendlela zabo zonxibelelwano.
Uphando olulodwa, olwenziwa liqela lophando elivela kwiNyuvesi yaseNort-east eLiaoning, eChina, naseYunivesithi yaseRin Min, ebonise ukuba ukufana kwindlela yokuxhumana (kumsebenzisi wokugqibela) kunokunyusa ukuthembeka, oko kwenza ukuba umsebenzisi angene kholosa umcebisi. Xa umsebenzisi esebenzisana ne-avatar, isitayela somnxibelelwano we-avatar sinokuchaphazela inqanaba lokubandakanyeka lomsebenzisi kunye nokuzonwabisa. Ababhali bezophando baphetha ukuba, ngenxa yeziphumo ezilungileyo, ulwimi lomcebisi oluthile lufanele luhambelane nomthonyama womsebenzisi. Uphononongo lufumene ukuba xa umcebisi wezegrijithali we-digital ehlelwe ukulandelelana nesitayela soqhagamshelwano lomsebenzisi, isekela uxhulumano lwamazwi.
Kuyabonakala ukuba xa abantu bezonwabisa nokusebenzisana kwabo nobuchwepheshe be-teknoloji, banokusebenzisa kwakhona ezo teknoloji kwakhona. Enyanisweni, ngokweziphumo zamuva, le nto ingabaluleka kubasebenzisi kunokuba iteknoloji ithembeke kwaye ikwaziswa. Iingcali zibonisa ukuba abaqulunqi beenkqubo zokucebisa ngeenkonzo zonyango kufuneka baphonononge iipatheni zonxibelelwano zabasebenzisi basekhaya ngaphambi kokuphuhlisa iindlela zabo zokunxibelelana kweendlela. Ngokuqonda umsebenzisi wokugqibela kuqala, abaphuhlisi bangakwazi ukudala ulwimi oluxhasa uxhamlo lomntu osisigxina kunye nokwamkelwa.
Umncedisi weLizwi labathengi
Kubaluleke kakhulu ukuyila kulula ukuyisebenzisa, izixhobo ezinokuthenjelwa xa zifika kubantu abadala.
LifePod ngumncedisi wezwi olawulwa yizwi ngokusekelwe kwi-Alexa. Idibanisa abaphathi be-intanethi kunye ne-AI. Eyakhelwe ngokukhethekileyo abantu abadala, lo mbono uphendule ilizwi kwaye lunokuxhasa ukuguga endaweni .
I-LifePod iqalisa iintetho zeengxoxo ngokusekelwe kwisethingi zayo. Abasebenzisi kunye nabakhathaleli bangaqwalasela imenyu yefowuni ngokweemfuno zabo. Umzekelo, i-LifePod inokukukhumbuza ukuba uqhube amazinyo akho, udle ukutya okanye ugcine ukuqeshwa kwegqirha. Iyakwazi ukurekhoda umsebenzi ngamnye wentsuku ukuze amalungu omndeni akwazi ukulandela imithwalo yabo yohlobo kunye nesimo somzimba ngokude.
Ngaphezu koko, i-LifePod isebenza njengeqabane. Iyakwazi ukufunda iincwadi zomsindo, ukudlala umculo, ukhethe iintloko zeendaba kunye nokuxelela ihlaya. Kubaluleke kakhulu, i-LifePod ibonisa umsebenzi oqaphelweyo ongasetyenziswa ngongxamiseko (umzekelo, ukuba umntu uwa). Akukho mfuneko yokunyakraza iqhosha okanye ukugqoka i-pendant; umsebenzisi kuphela ufuna ukucela uncedo kwaye idivayisi isabela ngokufanelekileyo.
Ingaba Iingxoxo Zengxoxo Ezixhamlayo Ikusasa Lempilo?
Iteknoloji yeChatbot ayikho entsha njengoko ungacinga. Liye lajikeleza ukususela ngee-1960. Kungekudala, sele isetyenziswe ngokugqithiseleyo kwimpilo yengqondo, kodwa nakweminye imimandla yolondolozo lwezempilo. Uphononongo okhokelwa nguNjingalwazi uGerhard Andersson waseYunives University, eSweden, wabonisa imilinganiselo emihle yokunamathela kubantu abasebenzisa i-chat-based chatbot ebizwa ngokuba yi-Shim yesifo sengqondo esichengileyo kunye nokunyangwa kwengqondo yokuziphatha.
Ukusebenzisa iShim kuye kwabonisa ukuba nefuthe elihle kumsebenzi wobomi beengqondo kunye nokukhathazeka okubonakalayo. Nangona kunjalo, uphando luye lwabonisa nemida ethile ye-ejenti yokuxoxisana ngokuzenzekelayo; umzekelo, iimpendulo ze-ejenti yenkqubo zidla ngokuphindaphindiweyo.
Izibhedlele kunye neenkqubo zokunakekelwa kwempilo ziqala ukuqonda igalelo zeenkonzo ezicebisa ngeengcali kunye nemali yedatha abayifumanayo kunye nokuyihambisa ngezinga nale nkqubo. Kungaba nzima ukuba ababoneleli bezempilo babe nolwalamano olunzulu kunye nabaxumi babo kwaye babelane ngolwazi lwabo lwezempilo ngokufanelekileyo ngokusebenzisa ngokuthe ngqo ukusebenzisana kwabantu.
Iingxobo zengxoxo zingakwazi ukuzalisa le ngcewa ngelixa elithile, ngelixa liqhubeka linikezela ngendlela eyahlukeneyo. Ukongeza koko, iingxoxo zinoqoqosho ekusebenzeni (kanye zakhiwe) kwaye zifumaneka ngokubanzi ukuphendula imibuzo xa kuyimfuneko (ngokuchasene nomzekelo wokusebenza obiza ukuba usebenze ngokujikeleza iwashi).
Nangona iteknoloji yokusebenzisana kunye neengxoxo zengxoxo zengxoxo zineemingcipheko-kuquka ukukhathazeka kwezokukhusela kunye nokungabikho kokungaqondakali-i-market chatband market kukulindeleke ukuba iqhubeke nokuphuhlisa, ifike kwi-1.25 yezigidigidi ngo-2025. Abathengi abaninzi bayamkela iingxoxo njengeendlela zabo zokunxibelelana.
Uphuhliso oluqhubekayo lufunekayo ukuze iteknoloji yokusebenzisana ihlangabezane nazo zonke iimfuno kwaye ihambelane nemigangatho yononophelo lwezempilo. Njengoko iteknoloji iyashintsha, kukho imisebenzi eninzi kunye nemisebenzi yeengxoxo kunye nabancedisi abancedisayo belizwi abanokuthi banakongezwa kwiminyaka ezayo, okwenza olu hlobo lwethekhnoloji yezempilo lube lukhulu ngokubanzi kunye noluntu.
> Imithombo:
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> Li M, Mao J. Hedonic okanye u-utilitarian? Ukuqwalasela impembelelo yokudibanisa isitayela kumbono womsebenzisi weenkonzo zeengcebiso zezempilo. I-International Journal of Information Management , 2015; 35: 229-243.
> Ly K, Ly A, Andersson G. I-arhente yokuxoxisana ngokuzenzekelayo ekukhuthazeni ukuzinza kwengqondo: I-RCT yokulinga usebenzisa iindlela ezidibeneyo. Ukungenelela kwe-Intanethi , ngo-2017; 10: 39-46.
> I-Miner A, iMilstein A, Han J.ck J. Ukuthetha kumashishini malunga neengxaki zempilo yengqondo. JAMA , 2017; 318 (13): 1217-1218.