Ukwenyuka kweeMpilo kwiinkampani zezempilo
Eyona nto ingundoqo kwiingcinga zeenkokeli zentlangano yezempilo ezijongene neengxaki zexesha lokubuyisela inzima kukufumana indlela yokubonelela ngoncedo oluphezulu. Faka enye indlela, njengoko indleko yokubonelela ngononophelo iyaqhubeka ikhula ngokukhawuleza, iinkampani zononophelo zonyango ziphantsi kwengcinezelo yokunyusa ukubonelela ngononophelo ophezulu kumgangatho kwixabiso eliphantsi kakhulu.
Nangona kukho iindlela ezininzi ezahlukahlukeneyo zokufikelela le njongo, kubonakala sengathi enye ilawulwa yimihlaba njengendlela yokuvelisa iziphumo zempilo eziphuculweyo, iziphumo zemali, kunye nesigulane kunye nabanelisayo abanomdla. Ukuphuculwa kwekhwalithi eqhubekayo kwimibutho yokunakekelwa kwempilo kuye kwamukelwa ngokubanzi njengemodeli efanelekileyo kakhulu yokwandisa ixabiso.
Yintoni i-5S?
Imibutho yokunakekelwa kwezempilo iqhubela phambili ekuguquleni iingqondo ezixhomekeke ekuzuzeni ixabiso elikhulu. I-5S yenye yezona zixhobo ezithandwayo ezisetyenziselwa ukuphumelela ngononophelo lwezempilo. Ukuphuhliswa yiToyota ekuqaleni kwee-1980, i-5S yindlela e-five-phase yophuculo lwentengiso ngaphakathi kwintlangano ngokuhlaziya rhoqo nokuhlalutya imisebenzi yokuchonga inkunkuma kunye nokungasebenzi kwaye iceba izixazululo ezitsha zokuba zixhamle. Se tyenziswe kwihlabathi lonke iminyaka emininzi. Ukususela kuma-1990, iingqondo ezintsha ezinokhenketho lwezempilo zibolekise kwaye zasebenzisa ingqondo ye-5S, ukufikelela kwiziphumo ezimangalisayo.
Izigaba ezi-5 ze-5S
Ukudala indawo yokusebenzela ye-5S kwintlangano yolondolozo lwempilo kunokukhokelela ekuphuculeni okubonakalayo kwintengo ngokuphucula iziphumo kunye namava omguli xa ukwandisa iitalente ngaphakathi kwintlangano kunye nokusetyenziswa kwezibonelelo ezimbalwa. Amanyathelo amahlanu apha ngezantsi ahlinzekela indlela yokwenza iinkonzo zempilo enqwenela ukuphumeza indlela ye-5S.
Inyathelo 1. Hlela
Isinyathelo esinye sichaza izinto kwindawo yokusebenza. Kubandakanya ukukhipha izinto ezingadingekile kwiindawo zokusebenza kunye nokucwangcisa indawo yokusebenzela esekelwe kwinkqubo. Iingcali zixhasa iindlela ezimbini ezibalulekileyo zokuhlunga.
Izinto ziyakucwangciswa zibe ngamaqela amathathu ngokusekelwe kwimiba yokusetyenziswa njengale:
- Soloko isetyenziswa
- Maxa wambi kusetyenziswa
- Zisetyenziswa ngokuqhelekileyo
Okanye, zinokulungiswa ngemindeni yemveliso njengeemfuno ze-IV, ukuphefumla, ukupheliswa, njl.
Isizathu esivela ekukhetheni kukufumanisa izinto ezibalulekileyo ezifunekayo ukuze wenze umsebenzi wakho kwaye ubeke izinto eziphambili kwiindawo ezingenakunyakazela kwindawo exabiseke kakhulu ekufuneka ibekwe eceleni ngenxa yokusetyenziswa okuphezulu, izinto ezibaluleke kakhulu. Uhlobo kufuneka lube yinkqubo eqhubekayo kwaye kufuneka lwenziwe ngexesha elincinci kangangoko kunokwenzeka.
Inyathelo 2. Hlela ngomyalelo
Ngoku ukuba ubeke eceleni indawo kwaye uhlengahlengise kwaye uhlukanise ngokuphindaphindiweyo-ezisetyenziswe kwizinto zakho ezingasetyenziswa rhoqo, uza kuqala kwisigaba esilandelayo senhlangano: Beka iimveliso zakho zonyango ngendlela. Ixesha lokuba ufumane ngokuthe ngqo ukuba uza kugcina njani le nto kwaye uza kugcina phi.
Banike indawo ethile, isigxina, kwaye ifikeleleke lula kwindawo nganye yokunikezelwa kwezonyango ukuze abasebenzi bahlale beyazi ukuba bafuna phi ukufunayo, nangona xa bexinezelekile, bekhathele, baqhutywe.
"Isigxina" akuthethi ukuba indawo yokugcina ayikwazi okanye ayifanele ishukunyiswe xa ithuba lokuphucula ukugcinwa kwaye indawo yalo ivela ngenxa yokuzama ukuphucula umgangatho.
Chaza ukuba ziphi na ubungakanani bonikezelo ngamnye kufuneka zibe kuloo ndawo kunye nobuncinane ubuncinane obuya kubangela ukugcinwa kwesitoreji kwakhona. Ekuveliseni, laziwa ngokuba "ngamanqanaba" kwaye eli sigama lidluliselwa ngokukhawuleza ekuphathweni kwezinto zokunakekelwa kwezempilo.
Hlanganisa iimveliso zonyango ngokufanayo kunye nomyalelo wokuba ufikeleleke lula kwaye unciphise ithuba lokubamba into engafanelekanga. Nika imida nganye isetyenziselwe ngamashalofu, amabini, okanye abaququzeleli be-drawer umzekelo.
Ukuphuhlisa inkqubo yokubhaliweyo elula kwaye ecacileyo kuyo yonke into oyigcinayo. Iilebhile mazifunde ngokulula. Imibutho eninzi ifumene ukuba ukuzisa inkqubo yokubhala umbala ekugcinweni kwayo kunceda kakhulu. Soloko ukhangela iindlela zokwenza lula nokuphucula inkqubo yakho yokukhetha.
Isinyathelo 3. Khanyisa
Gcina indawo yokusebenzela ecocekileyo kunye nendawo yokugcina. Ucoceko lunenzuzo ezininzi kwiinkonzo zempilo:
- Iyanciphisa ukusasazeka kweebhaktheriya , iintsholongwane kunye nezifo ezithathelwanayo kwiziko lonyango lakho.
- Umonde kwaye abasebenzi bezempilo kunye nezokhuseleko ziphucula.
- Isibonelelo siba nesiganeko kwizigulane kunye neentsapho ezisetyenzisiweyo kunye neenkonzo zayo, ezinokunyusa uVavanyo lwaBathengi baBathengi beMpilo kunye nabaSebenzi (HCAHPS).
(Qaphela: i-HCAHPS icela izigulane ukuba zilinganise amava abo malunga nokuhlala kwabo abagulayo. Ukulinganisa kwabiwe noluntu kwaye kunokuchaphazela idumela lonyango lwezempilo kuluntu kunye nemali iya kuhlawulwa kwiinkonzo ezibonelelwe kwizigulane zeMedare.)
Inyathelo 4: Ukumisa
Ngoku uqulunqa uxanduva, ulwabiwo-mali, ama-par-level, inkqubo yentlangano kunye neemfuno zokucoca kwintlangano yakho. Ngamafutshane, "ukulungelelanisa," "ukulungiswa," "ukulungiswa," kunye "nokukhanyela" imisebenzi ukwenzela ukuba bafezwe ngokuvumelana. Wonke umntu ochaphazelekayo kufuneka aqonde iimbopheleleko zabo ezithile kule nkqubo. Imibutho e-5S ephumelele kakhulu kunoma yiphina i-industry isebenzise izixhobo ezibonakalayo ngokukhawuleza kwaye ngokuchanekileyo uqaphele abasebenzi kumgangatho wokuthotyelwa.
Inyathelo 5: Ukulondoloza
Isihlanu "S," "gcina," sinokwenza okanye siphule imizamo yakho. Iqela lakho lichithe ixesha kunye nemigudu, kwaye ngokungathandabuzeki imali, ukuhlunga, ukulungiswa, ukukhanya, kunye nokulinganisa. Ukuxhasa le migudu yexesha elide kuya kunika imali enkulu kule mali. Yingakho i-5S ithathwa njenge "mindset" kwaye ayikho iprojekthi yesikhashana. Yindlela yokucinga malunga nendlela oya kuqhuba ngayo umbutho wakho ukwenzela ukuba unikezele ngexabiso eliphezulu lezempilo.
Umthombo:
UFanny YF Young Ukusetyenziswa kwe-5S kwiiNkonzo zoLondolozo lwezeMpilo: UkuHlola kweNcwadi. I-International Journal Yoshishino kunye neSayensi YezeNtlalo. Septemba 2014.