Ufuna: I-Customer Service Reps - Ufanele Ubathande Abantu!
Xa ucinga ngemisebenzi yabathengi kunye nemisebenzi kwinkonzo yabathengi, unakho okanye ungacingi ngamathuba kwiinkampani zonyango.
Kodwa, baninzi amathuba okufumana umsebenzi weenkonzo zabathengi kwiinkampani ezahlukeneyo zononophelo kunye nabaqeshi abanxulumene nezoshishino. Ngokomzekelo, ii-agent zesevisi zamakhasimende zifunekayo:
- Iinkampani zomshuwalense yezempilo
- Amasebe okuhlawula izibhedlele
- Imibutho yokuthengisa yezonyango
- Ababoneleli ngeenkonzo zonyango (abasebenzi, iinkcukacha zeenkcukacha, iinkampani zenkcitho, njl.
... kunye nezinye ezininzi.
Ukongezelela ekubeni yinto ekhethekileyo yokuzikhethela umsebenzi kwaye ngokwayo, umsebenzi weenkonzo zabathengi unokuba yinto enkulu yokunyuka kwamatye kwi-career eyongezelelekileyo yokuthengisa.
Job Outlook for Service Customer
Ngokombiko weKholeji yaseMerika, i-reps service service ifuna kakhulu kwizinga likazwelonke, kwaye i talente esemgangathweni akulula ukuyifumana. Ngaphandle kwentuthuko ebalulekileyo kwezobuchwephesha, ukuhlaziywa kweenkonzo zabathengi abafanelekileyo kuphela kunokubonelela ngezakhono zokunxibelelana kunye nokuxazulula iingxaki ezifunekayo yiinkampani ezininzi zezoshishino-kunye nezorhwebo.
"Njengokuba iinkampani zithembela kakhulu kwizicwangciso zeteknoloji, imisebenzi yokumela umthengi ixhomekeke ekukhuleni iipesenti ezili-13 ngo-2022," ngokutsho kukaMelissa Goldberg, uMsebenzi oyiNtloko weCandelo leeKholeji eMelika.
Kufuneka kuqatshelwe ukuba lo mgangatho wokukhula uthathwa njengesiqhelo, kwaye izinga lokukhula alinamandla kuninzi kwabanye kwiinkampani zonyango. Oko kwathiwa, amathemba asenamandla kwiinkonzo zabathengi, nangona kungengabalulekanga njengabanye abantu abanempilo. Ukongezelela, ngenxa yokuba intsimi inkulu kakhulu, kunye ne-2.3 million yezigidi zeenkonzo zabathengi abasebenzayo e-United States, ukukhula okuqhelekileyo kwama-13 ekhulwini kufana nemisebenzi emitsha engama-298 700 eya kwenziwa phakathi kuka-2012-2022.
Yintoni abaThengi beNkonzo yabaThengi?
I-Customer reps ihlala iphethe iifowuni ezingenayo okanye i-imeyile evela kubathengi abafuna uncedo oluthile. Kungaba yinto efana nokufuna ixabiso, ixabiso, okanye isikhokelo ngokuthenga, okanye ingaba yingxaki okanye imeko ephuthumayo efuna ukusombulula ngokukhawuleza.
Amagosa enkonzo yabathengi kufuneka abe nolwazi malunga nemveliso yeenkonzo kunye neenkonzo ukwenzela ukuba bakwazi ukulawula kakuhle umxhasi ngokukhawuleza nangokufanelekileyo, kunye nokwaneliseka komthengi.
Ngamanye amaxesha impendulo yomsebenzi weenkonzo zabaxhasi iza kunikwa izikripthi, okanye unokufuneka athathe imichilo yokuqeqeshwa ukuze afunde indlela yokuphendula kwimicimbi eyahlukeneyo eyenziwa ngabathengi.
Ezinye iinkonzo zesevisi zamakhasimende zisekelwe kwisiza apho zingabelana ngokubambisana nabathengi, kodwa ezininzi ziphendula imibuzo ngefowuni okanye kwi-intanethi.
Imfuno zeMfundo kubaSebenzi beNkonzo yabathengi
Imisebenzi yenkonzo yabathengi kaninzi ayifuni i-degree ephezulu, kwaye abaninzi banika ukuqeqeshwa komsebenzi, okwenza kube lula ukukhetha umsebenzi wokuba abafundi beekholeji okanye abagqibeleleyo abagqibeleleyo, kunye nabantu beeminyaka kunye nemigangatho yemfundo.
Umyinge weNqanaba loMvuzo kunye neNgeniso yeNkonzo yokuThengwa kwabathengi
Ngokwe-Bureau of Labor Statistics, umyinge wenkonzo yamanqaku aphakathi ufumana i $ 30,580 ngonyaka, elingana nama-14.70 ngeyure nganye, ukuba ihlawulwe ngeyure nganye.
Ukongezelela, abaqeshi abahlawulwa ngokugqithisileyo beenkonzo zabathengi bee-inshurensi, kwimihlaba yenzululwazi kunye nezobugcisa, zonke ezibandakanya okanye ezisebenzisayo kwiinkampani zonyango. Inkonzo yabathengi ibuyele kwiindawo ezifumana ngaphezulu kwe-16.00 ngeyure.
Izakhono ezifunekayo kunye neempawu zoMsebenzi weNkonzo zabathengi
Amagosa enkonzo abaphumelelayo kufuneka athande abantu! Kumele ube nezakhono zobungcali ezizodwa. Ukongeza kweziqinisekiso ezikhankanyiweyo ngasentla zokulungiswa kwengxaki kunye nezakhono zonxibelelwano, i-reps service service kwakhona kufuneka ibe nomonde, ukujongana nabathengi abanzima, ukungquzulana, njl. Ngaphezulu, ngokwe-BLS, izakhono zokuphulaphula kufuneka.
Iintlawulo zeenkonzo zabathengi zihlala zijongana neemeko ezinzima, ubunobuntu kunye neemeko. Ngoko ke, ii-agent zesevisi zamakhasimende kufuneka zixhomekeke kakhulu kwaye zikwazi ukuhlala zizolile kwiimeko ezinzima.
ImiSebenzi ehlobene
Ukuba unomdla kwimisebenzi yenkonzo yamakhasimende, unokufumana umdla:
- Imisebenzi Yokuthengisa Ngonyango
- Ukunakekelwa kwezeMpilo kunye nokuHlola
- Ukuthengisa amayeza
Umthombo
I-Bureau of Labor Statistics, iSebe lezeMisebenzi yase-US, i-Occupational Outlook Handbook, i-Edition ye-2014-15, abaMameli beNkonzo yabaThengi.