I-Medical Office Survey Toolkit evela kwi-AHRQ

I-Arhente yoPhando lwezeMpilo kunye neMigangatho (i-AHRQ) iye yaphuhlisa uphando olugxile kwinkcubeko yomgangatho wokhuseleko kunye nomgangatho wokunakekelwa kwempilo kwiiofisi zonyango. Eyilungiselelwe ukusetyenziswa kweofisi kunye nababoneleli aba-3, i-Medical Office Survey Toolkit iqalisa ingxoxo yenkundla evulekileyo malunga nokuphepha kwesigulane kunye nemiba esemgangathweni phakathi kwabanikezeli nabasebenzi.

Kubalulekile ukuba iofisi yonyango ihlole kwaye ichonge amandla abo kunye nobuthathaka rhoqo ngokuphucula ukukhuselwa kwesigulane.

IiNkonzo zoPhando lwezeMpilo:

Uphando lwenzelwe ukulinganisa inkcubeko yesigulane sokukhusela kwiiofisi zonyango ezi zilandelayo:

• Iofisi yezobugcisa kufuneka ibe yindawo yokuphulukana nesifo esithile kwindawo ethile.
• Iofisi yezobugqirha ingafumaneka kwisakhiwo esinamaziko amaninzi ezokwelapha, kodwa iofisi nganye kwisakhiwo iya kuthathwa njenge-ofisi yezobugcisa eyahlukileyo ngenjongo yolu vavanyo.
• Ababoneleli kwiofisi eyodwa yezobugcisa kufuneka babelane nabanye okanye bonke abasebenzi bezolawulo, njengabafumana i-receptionists kunye nabacwangcisi, kwaye babelane nabanye okanye bonke abasebenzi basekliniki abancedisayo.

Malunga ne-AHRQ yophando:

I-AHRQ ikwabonelela ngeNgcaciso lweZibhedlele malunga neNkcubeko yokuKhuselwa kweMonde kunye noPhando lweKhaya loLondolozo kwiNkcubeko yokuKhusela iMonde. Ezi zophando ziyafumaneka kuluntu mahhala, kulula ukuyisebenzisa kwaye zifumaneka ngeSpanish.

I-AHRQ icetyisa ukuba uphando luya kulawulwa kwinyanga ezili-6 ngaphandle kwemiphumo echanekileyo. Uphando lubandakanya izinto ezi-51 ezilinganisa ubukhulu be-12. I-sixty of the samples of measurements are similar to the size of the Survey of Survey of Patient Safety Culture, nangona izinto zihlukileyo kwiingxelo ezimbini.

Ubungakanani kwi-ophando lweofisi yezokwelapha:

1. Uqhagamshelwano malunga neeposiso.
2. Ukunxibelelana kokuvula.
3. Ulwabelana ngolwazi kunye nezinye izicwangciso.
4. Iinkqubo zeeHhovisi kunye nemigangatho.
5. U kufunda.
6. Iimbono ezipheleleyo zokuphepha komguli kunye nomgangatho.
7. Umnini / umlingani olawulayo / inkxaso yobunkokeli kwokhuseleko lomguli.
8. Ukulandelela ukunyamekela umonde / ukulandelelana.
9. Imiba yokuphepha kunye nemiba esemgangathweni.
10. Uqeqesho lwabasebenzi.
11. Ukusebenzisana.
12. Uxinzelelo lomsebenzi kunye nesantya.

Iingqungquthela eziseleyo zeesicatshulwa ezithandathu zizodwa kwi-ophando lweofisi yezokwelapha ngezinto ezijolise ngqo kwimicimbi ephathelele ukhuseleko lomguli okanye umgangatho wokunyamekela kwiiofisi zonyango. Ukongezelela, uphando lweofisi yezokwelapha luquka izinto ezintathu malunga neempawu zendawo yokuphendula kunye nemibuzo emibini yokulinganisa:

1. Bangayilinganisa njani le ofisi yezobugqirha kwimimandla emihlanu yeempawu zokunakekelwa kwempilo (i-patient-centered, effective, timely, efficient, and equitable)?
2. Bangayilinganisa njani le ofisi yezokwelapha kwikhuseleko lomguli?

Olunye uphando olukhoyo olukhoyo luquka i-Surmacy Survey malunga neNkcubeko yoKhuseleko lweMonde, uphando lweKhaya loLondolozo lweNkcubeko kwiNkcubeko yokuKhusela iMonde kunye neSpeyin Version ye-Nursing Home kunye ne-Surveys yeZibhedlele malunga neNkcubeko yokuKhusela iMonde. Iiofisi zonyango zingaqhathanisa iziphumo zazo kunye nezinye iiofisi zonyango.

_Umthombo:

_{Uphando olwenziwa kwiNkcubeko yokuKhusela iMonde: Imibuzo ebuzwa rhoqo. Ngo-Apreli 2010. I-Arhente yoPhando lwezeMpilo kunye neMigangatho, i-Rockville, MD. http://www.ahrq.gov/qual/patientsafetyculture/pscfaq.htm}