4 Amanyathelo okuTekiswa kweeFowuni

I-Polite, iNxibelelwano yefowuni ehambelanayo kwi-Ofisi yezoNyango

Ingaba i-receptionist yakho inempawu ezintle zefowuni? Kubalulekile ukuba abasebenzi be-ofisi yezobugqirha bazinikele ngokukhawuleza ngendlela efanelekileyo, yefowuni. Xa isigulane simemeza, indlela abaphathi beedesksi ebambelela ngayo umnxeba ucacisa ukuba indawo yakho ibonwa njani.

Njengenye yeendlela ezisetyenziswa kakhulu zonxibelelwano, umnxibelelwano wefowuni akufanele kuthathwe ngokulula. Ngokuqhelekileyo ukusebenzisana kokuqala iofisi yonyango inegulane. Nazi izicwangciso ezimbalwa ezingundoqo onokunika abasebenzi bakho bezezifo zonyango ukuphucula umgangatho wefowuni.

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Yiba ngumphulaphuli okhutheleyo

Inkqubo ebizwa ngokuthi "ukuphulaphula ngokuthe tye" kuyithuluzi elincedo ukuqinisekisa ukuba ukuqonda kuphelile. Kule ndlela, umphulaphuli uya kuphinda aphinde aphinde abuyele ulwazi olwaluthetha ngamazwi abo. Ukuba olu lwazi luchanekile, utshintshiselwano luphelile, ukuba akukho umthumeli wolwazi unokulungisa nayiphi na ukungavisisani ngalesi sikhathi. Olu tshintshana lithatha ixesha elincinane kwaye liluhlu olusebenzayo lokudala ukuphendula ingxelo ngoba wonke umntu obandakanyekayo ekutshintshiseni uyazi ukuba ukulindela kwacaca kwaye kuyaqondwa.

• Gxininisa kwisithethi
• UMthetho unomdla
• Zama ukuphazamisa
• Qaphela ukuthetha kwakho okungengomlomo
• Gwema ukuthetha nabani na
• Gcina ingqondo yakho kwimiba exoxwe ngayo

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Yiba neendlela ezilungileyo zefowuni

Ukuba neendlela ezifanelekileyo zefowuni ngumsebenzi olula. Ukuba neendlela ezilungileyo zefowuni zithetha nje ukuba yingcali kunye nokuphatha abanye ngendlela ofuna ukuba uphathwe ngayo ukuba ungumfowuni. Ezinye imizekelo ziquka:

• Phendula ngokukhawuleza, ubuncinane ngendandatho yesithathu
• Phendula ngegama lakho kunye nobuliso obumnandi
• Smile, umnxebi unokuva ukumncoma kwakho ngefowuni
• Thetha ngokukhawuleza nangokucacileyo
• Ungalokothi ufune ukutya, utye okanye uphuze nantoni na ngeli fowuni
• Cela imvume ngaphambi kokuba ufake umnxeba

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Ukugcina Ubumfihlo

Ukugcina imfihlo yesigulane akugcini nje kwenza izigulane ziziva zikhuselekile malunga nokuphathwa kwiziko lonyango lakho, ngumthetho. Naliphina inhlangano efikelela kwiinkcukacha zempilo yesigulane ithathwa njengeziko elikhutshwe kwaye lifunwa ngumthetho ukuthobela imiqathango ye-HIPAA okanye ibhekane nezohlwayo zoluntu kunye / okanye izigwebo. Kubalulekile ukuba iirekhodi zezokwelapha zihlale ziyimfihlakalo kwaye azikwazi ukufikelela kubantu abangenalo igunya eligunyazisiweyo. Izibhengezo ezenziwe malunga nolwazi lwezempilo olukhuselweyo lwe-patient (PHI) ngaphandle kokugunyaziswa kwabo kuthathwa njengophula umthetho woBucala.

• Qaphela malunga nolwazi olunikezwa kwifowuni
• Buza isigulane ukuba unike inani labo lokhuseleko loluntu ukuze zichonge
• Gcina ukhumbule ezinye izigulane ziyakwazi ukuva ingxoxo yakho
• Ukuba umnxebi akayena isigulane, ungalokothi uxoxe ngolwazi lwakho ngaphandle kwemvume

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Izinto oza kuziqwalasela

Umxholo wefowuni awukho nje into oyithethayo okanye oko ukwenzayo, kwindlela othetha ngayo nendlela oyenza ngayo. Cinga ngala maxesha ozayo xa uthetha ngesigulane okanye omnye umthengi kwifowuni.

• Njalo nibonge ngokubabiza
• Ungalokothi uxhomeke kuqala
• Xa uthatha imiyalezo, fumana ulwazi oluninzi ngangokunokwenzeka
• Hlalani nizolile kwaye nihloniphe, nangona isigulane sinobuqhetseba kuwe