Izinto onokungazi malunga ne-911
U-911 usemncinci kakhulu xa uthelekiswa nezinye iinkonzo zongxamiseko. Ukukhusela umlilo kuye kwaba ngase-US ukususela ekupheleni kwee-1600 kunye nokuthotyelwa komthetho kudala njengemithetho ngokwabo. 911, ngakolunye uhlangothi, ayikwazi ukuba khona de sibe neefowuni kunye nokwaneleyo ukuba zenze inkonzo encedo.
Umbono we-911 ulula: xa ufuna ukucela uncedo , kulula ukukhumbula inombolo emithathu yenombolo engasetyenziselwa nayiphi na into.
Kuphela jikelele kwi-US yonke (kunye neKhanada kuba amazwe omabini asebenzisa inkqubo efanayo yokutshintsha ifoni). Akusebenzi nje kuphela kwilizwe lonke kunye no-97% wendawo yaseMelika yase-United States, 911 nayo yonke indawo kungakhathaliseki uhlobo loxinzelelo. Ubiza inombolo efanayo ne-ambulensi oyenzela iphoyisa.
Kulula kakhulu, nokuba u- kindergartner unokufunda ukubiza 911 . Enyanisweni, bonke bayazi inani xa ndivelela iiklasi zabo.
Elula njengoko oko kuzwakalayo, unokumangaliswa ukufumanisa ukuba kunzima kangakanani 911. Inombolo yendawo yonke, kodwa ayisebenzi yonke indawo. Nazi ezinye iimfihlelo ze-911 kunye nokuba zinokukuchaphazela njani.
Inombolo enye, amaziko amanxeba amaninzi
Akukho ndawo yepowuni ye-911 yomntu wonke. Enyanisweni, akuzona zonke iifowuni zeefowuni eziphendula ngokufanelekileyo i-911 iifowuni ngqo.
Iziko lekholi le-911 liyaziwa njengePhulo lokuPhendula iPhulo loLuntu ( PSAP ). Ngokwe-Registered ye-FCC yakutshanje, kukho ii-PSP eziyi-8,334 e-United States.
Kuzo, malunga nama-6 800 ayaziwa ngokuba yi-PSAPs eyintloko kunye no-1,400 abaziwa ngokuba yi-PSAP yesibini.
I-PSAP ephambili apho ifowuni ikhonkco xa ubiza 911. Lezi zivalo zangaphambili zeenkonzo zongxamiseko. Kwiimeko ezininzi, ezi arhente karhulumente, ngokuqhelekileyo ukuthotyelwa komthetho.
Isixeko saseNew York sinezi-PSAP ezi-5 eziphambili ezibhaliswe neCCC.
Bonke baseBrooklyn kwaye bonke babhaliswe kwi-NYPD. I-PSAP nganye iphendula i-911 imbiza ibhunga elithile. Ngoko, kungakhathaliseki ukuba ungaphi e-NYC, xa ubiza 911 iya kuphendulwa eBrooklyn.
I-PSAP yesibini apho i-call 911 ingadluliselwa khona. Kukho iifowuni ezixakekileyo zeefowuni kunye nabathumeli kwi-PSAP yesibili, aphela nje ngamazwi okuqala oyakuva xa ubiza 911. I-PSAP eziphambili zihlala ziphethe imisebenzi yokunyanzeliswa komthetho ngamanye amaxesha nezinye iintlobo zengxamiseko. Kwiimeko ezininzi, ii-PSAP zesekondari zilawula imililo okanye ukhatyathwa kwezonyango.
E-Los Angeles County kukho ii-PSAP ezingama-26 eziphambili. Ukuba ubiza 911 ngomlilo kwi-LA, xa i-PSAP ephambili eqinisekisile apho ukhona, uya kudluliselwa kwi-PSAP yesibini kwiSebe le-Fire Fire okanye i-LA County Fire Department.
Ngenxa yokuba unendawo enye, akuthethi ukuba awukwazi ukubiza 911 kwenye indawo. Umzekelo, ukuba ungowaseGeorgia kwaye uthetha kwisihlobo esigulayo e-Idaho, ungabiza 911 uze uchaze imeko. Cacisa into oyifunayo. I-caller e-Georgia iya kukunceda udibane no-PSAP e-Idaho. Akukho umnxeba oqhelekileyo wokubamba iifowuni eziphuthumayo ukusingatha, kodwa kwenzeka.
Amanye ama- 911 athatha iiNombolo ziNgcaciso
Abafowuninzi abaninzi banqatshelwe ngokudluliselwa kweefowuni ezingu-911. Ngethuba lokuqala ubiza 911, ulindele ukuba umntu oyedwa angaphendule kwaye xa lowo mntu sele eqedile ukufumana yonke inkcazelo ebalulekileyo, uya kuxhoma.
Kunoko, umntu wokuqala ukuphendula u-911 umnxeba ngokuqhelekileyo uthayibheno olukhethekileyo ekuthathweni komyalelo wokunyanzelwa komthetho. Lo mfaki wocingo uza kuyazi kakuhle ukuba wenzeni ukuba unesimo esidinga inyathelo ngokukhawuleza ukukhusela ukhuseleko lwakho. Aba ngabafowuni abafowuni oyifunayo komnye umva wefowuni ukuba unomngeneli endlwini okanye uthinjwa.
Ukuba ufuna enye into ngaphandle kokunyanzeliswa komthetho, emva kokuba i-callerer iqalile apho uyakukudlulisela khona kwi-caller taker okanye PSAP. Kwiimeko ezininzi, i-PSAP yesibini ayikho kwisakhiwo esifanayo.
Umtshini omtsha wefowuni uza kubuza imibuzo ephathelene nxamnye nexakeka. Ukuba umntu uwile phambi kwakho kwaye ngoku ubiza u-911, lo ngumntu obiza umnxeba oza kufumana lonke ulwazi olufunekayo ukuze i-ambulensi iqale ukuqaqa. Kwakhona umnxeba oza kukuxelela oko ukwenzela isigulane, kubandakanya nendlela yokwenza i-CPR ukuba kuyimfuneko.
Indawo, Indawo, Indawo.
Ukuba ubiza i-911, unokumangaliswa ukuba kaninzi ukubiza abaphangi bacele apho ukhona. Ngamanye amaxesha ngelizwi elitsha liza kumgca, uya kucelwa ukuba indawo yakho (ubuncinane idilesi kunye namaxesha athile ngakumbi) kunye nenombolo yefowuni obiza kuyo. Oku kunokuqinisekiswa okwesibini ngelizwi ngalinye. Kwifowuni idluliselwa ngexesha elinye, uya kucela ukuba indawo yakho kunye nenombolo yefowuni kathathu.
Musa ukuphazamiseka yilo. Akunjalo nabathathi beefowuni belibale into oyithethayo okanye bebengayithobeli ingqalelo. Indawo yongxamiseko yinto ebalulekileyo yenkcazelo kuyo nayiphi na ifowuni ye-911. Kungakhathaliseki ukuba kwenzekani emva kokuba ubatshele apho ukhona-masithi imeteor ivela esibhakabhakeni kwaye ithatha umgca wefowuni - umnini-fowuni unento afunekayo ukuba athumele umntu oqhuba isithuthi kunye nezibane ezibomvu phezulu lwakho ngxakeko.
Kukho ukungaqondi kakuhle okukuba i-911 iikhomputha zihlala ziyazi apho ukhona xa ubiza. Lo msebenzi uyaziwa njenge-Enhanced 911 ( E911 ) kwaye ufumaneke kwiindawo ezininzi ezungeze ilizwe. Isebenzisa i-database yolwazi yelizwe kwiiadesi, kodwa ngezinye iinkcukacha i-database iphosakele. Ngaphezu koko, okusebenza kuphela kunye nomhlaba (iifowuni kumgca wefowuni ifakwe kwindonga). Iifowuni zeefowuni azihlali zihlala kwindawo yakho kwi-PSAP.
Nangona ulwazi lwengingqi lufumaneka xa ubiza 911 kwifowuni yakho , akuyiyo yonke i-PSAP enesixhobo sokuyifunda. Iifowuni ze-Intanethi zisebenza ngenye indlela ngokupheleleyo. Ulwazi lugcinwe kwifowuni, ngoko ke ukuba uhambisa ifowuni ukusuka kwenye indawo ukuya kwelinye, kunokuthi i-PSAP idilesi engafanelekanga.
Kungenxa yale ngxaki yezobuchwepheshe abafakiweyo beefowuni bakubonayo rhoqo kwindawo yakho.
Imibuzo Eninzi
Ndivame ukuva ukukhungatheka ngamazwi ezigulane zam njengoko bexelela ngamanye ama-911 amava. Esinye sezikhalazo eziqhelekileyo zivela kwimingaphi imibuzo ekufuneka iphendule ngayo. Yinto engqiqo. Kwengqondo yomnxebi, sele beyazi ukuba yintoni imeko engxamisekileyo. Bafuna ukuxelela umnxeba wefowuni kwaye bayayithanda ukuba umnqweno wefowni uya kuphulaphula.
Ingxaki yile: akuyena wonke umntu othetha okufanayo. Abanye abantu bangcono ekufumaneni iingongoma zabo kunabanye.
Abafowunini baqeshwe ukuba bacele imibuzo ethile ngokulandelwa kwangaphambili, besebenzisa iimpendulo njengendlela yomgwaqo oza kubuza umbuzo. Ekugqibeleni ngenxa yokubuza imibuzo eyiyo kwaye ufumene iimpendulo ezicacileyo, umntu obiza umnxeba uya kukwazi ukuthumela uhlobo olufanelekileyo lwezixhobo (iinjini zomlilo, amapolisa, iinkonzo zonyango eziphuthumayo, nantoni na) kwaye unikezele ngokufanelekileyo umyalelo kumnxebi.
Iphosi yokuqala kunye neyona nto ebalulekileyo yokubiza 911 ngu: Musa ukuxhoma . Xa i-caller taker ikulungele ukuqhawula umnxeba, uya kukuxelela. Hlalani nizolile njengoko ningaphula kwaye niphulaphula ngokukhawuleza le mibuzo. Ukuba umnxeba ungacingi ukuba uvile kakuhle, mhlawumbi unokuphinda umbuzo. Ukuba uva umbuzo ofanayo ngaphezu kweyodwa, phefumula uze uyiphendule ngokucacileyo ngokunokwenzeka. Musa ukukhungatheka. Ukuchaneka ngokuchanekileyo umnini-fowuni ufumana ulwazi ngokukhawuleza uza kufumana uncedo.
Ukuba Bathetha Nam, Ngubani Othetha Ne-Ambulance?
Enye into yokugqibela ukuyikhumbula malunga nee-PSAP: Ezi zinto aziqhelekanga imisebenzi yomntu omnye. Kwiindawo ezininzi ezungeze ilizwe, abantu abaphendula iifowuni eziyi-911 abafana nabantu abafanayo bathetha nabaphenduli abasisiphumo.
Xa ubiza i-911 kwaye uqale ukuphendula imibuzo, uya kuba uva iifayile zekhompyuthela xa uphendula imibuzo. Ngulowo ubiza umnxeba ukubhala yonke into oyithethayo. Umthumeli unokufunda zonke ezo mpendulo kwaye uya kuzibuyisela kubaphenduli abasesikweni. Kwezinye iistim, abaphenduli baya kukwazi ukufunda loo manqaku amakholi ngokuchanekileyo ngokusebenzisa iikhomputha kwizithuthi zabo eziphuthumayo.
Xa ndiqala kuqala kule shishini, i-dispatcher yayiyintengiso yendoda enye. Wathabatha iifowuni phezu kwefowuni ephakanyiswe ehlombe lakhe. Ingcaciso ibhaliwe kwikhadi le-punch, elifana noko ezinye iirhwebo zizisebenzisela ukuvalela abasebenzi nabangaphandle. Wabeka ikhedi kwiwashi yokupakisha ukurekhoda amaxesha. Wathumela ikhwelo phezu kwerediyo kwaye wagcinwa ngesandla ngenxa yokuba zonke ii-ambulensi zikhona kunye nokuba zenzani.
Namhlanje sifika indlela ende. Ngoku isiko sinabantu abaninzi abaphendula iimida ezininzi. Wonke umntu ugqoke i-headset kwaye ehleli kwizikhululo zomsebenzi eneeskrini ezininzi zekhompyutha. Ulwazi lukwabelana ngoko nangoko, ngamanye amaxesha kumgama omde. Kukho uqeqesho olungakumbi kunye nokuphendula okungakumbi. Nangona kunjalo, lo msebenzi ufana nokuba uneminyaka emashumi amabini edlulileyo - kwaye nje kunzima.